Cancellation & appointment modification Policy
Our cancellation policy is meant to benefit our stylists and you as a client. When an appointment is scheduled, our team ensures they have the availability and resources to deliver. If a cancellation occurs, our stylists often donโt have the opportunity to serve another client in the cancelled time slot. This impacts our stylistsโ compensation and we pride ourselves on providing a financially supportive environment. We also look forward to every client visit. We review your details and anticipate your upcoming service so you have a premium experience. Our cancellation policy is meant to preserve this experience. We require at least 48 hours notice for you to reschedule, cancel, or modify your service type, otherwise a fee equivalent to 50% of the total services originally booked will be charged to the credit card on file. To make any changes to your booking, please use your online account. If you want to make changes over the phone, they will only be accepted during business hours Tuesday through Saturday.